Salesforce Wins $1.6 Billion Veterans Affairs Contract to Deploy AI Agents for Care Modernization
Salesforce won a $1.6 billion contract with the U.S. Department of Veterans Affairs to modernize patient care and service delivery for veterans. The agreement covers a period of three years, structured as an initial one year term with two extension options, and will deploy the company Agentforce artificial intelligence platform alongside Slack, MuleSoft and Tableau tools.
The program targets the department 17 million veterans and 467,000 employees, with a stated goal of reducing appointment scheduling times from 28 days to minutes. The government agency will work with Salesforce Missionforce consulting staff to implement the software, which aims to streamline administrative workflows and patient services nationwide.
From the sources (4 posts)
@wallstengineSalesforce $CRM secured a VA contract worth up to $1.6 billion to modernize veteran care and service delivery. The deal will deploy AI agents, Slack, MuleSoft, Tableau and Salesforce data tools across the department, with a goal of cutting
@stockmktnewzSalesforce $CRM was just awarded a $1.6 Billion contract over 3 years with the U.S. Department of Veterans Affairs (VA) "Through the agreement, VA will leverage Missionforce to modernize care and service delivery and help provide more time
@benioffMahalo @DeptVetAffairs for choosing Salesforce for your landmark $1.6 billion Agentic Enterprise vision. I’m always grateful to those who serve — and we will always do our absolute best for them. This is a historic moment. We’re bringing th
@theregisterVeterans Affairs signs $1.6B deal for an army of Salesforce AI agents